Re: Full Fibre Installation. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. This. If there are no lights, check the power cable is in firmly and connected to the mains. There would be a charge for this, possibly £130. There can be a charge but Sky will explain that if it applies. Dust is bad. Leave the ONT powered up is my advice. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. I'm in the process of changing my router from Google WiFi to Asus AX6600 XT8. 2 - Blue wire. If you request services that require the Openreach services to go over other. I also have brown cable whereas my old one was black. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. To report an issue to Virgin Media, call 0870 888 3117. 26th January, 2023. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Track your order and delivery. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. This time I have a brown one to match the brickwork. Yes, this is mine. Openreach seem to have broken my phone line. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. Connecting internet for the first time. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. What to do. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. Hi. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. But you will have heard of BT, BT Broadband. 19 EST. To keep things tidy we'll remove older comments from time-to-time. If connector has been damage you may well be charged for the repair. Stop valve boxes; Manhole covers. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. Fix broadband problems. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. The more bores the larger the duct. Deep Secret 1. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. 000. Openreach ONT. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. We just bought a brand new house pre-wired for BT with an Openreach master box in a cupboard under the stairs and phone and ethernet extension sockets in the living room next to the TV aerial socket - where you would expect them to be. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. Alternatively, if you would like to tell us directly about anything relating to the theft of cable or malicious damage to our network then please use this form . Same outcome as many others. Find out more. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. If you’re a highways authority and you see faulty. They plug the fibre cable into the DP. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. 5 and 0. After all, YOU may not need it, but from their perspective, the following property owner may require it. The number of these are to be determined by you the developer Openreach recommend a minimum of two are fitted, one for the communications providerMany connections problems can be resolved by turning your BT Hub off and on. Openreach has 536 reviews (average rating 1. I found this out the hard way, early in my engineering career. Broadband fees for householders will be going up in line with inflation from April 2023. Re: Moving the Openzone box is a pain. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. If your provider needs to send an engineer then they should. Solved: Hi, There is a BT manhole/footway cover in front of our home. Openreach have a standard process as you would expect when installing full fibre to a property, this including the external box you make reference to and its called a CSP. Emigrate to somewhere with FTTP. Country. Fix broadband problems in my new home. rombic. Asked By: Angel Long Date: created: Dec 03 2022. This internal box, called an ONT, will be around 13cm x 11cm. The Openreach engineer asked if the router was fibre compatible (FTTC) and when I told him it was he said that was good as he'd already plugged the RJ11 cable from it into the wall socket. Typically, this will be near a power point or in a convenient location on a wall. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. Posted by a Superuser, not a Sky employee. Pull out the cords and cover the ends with electrical tape. Presumably it is just the BBU (Battery Backup Unit) showing faulty. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. However I just noticed that there is also an openreach box in the same cupboard which is. Let's fix the world, one device at a time. My brother, who is also with Plusnet, upgraded to fiber but they have not fitted an Openrech box but. Phone Line Issue and Openreach. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. levels of service due to fibre being broken or the bend was too tight. fast and phone sockets like the one below which the Openreach modem will plug in to. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. PON solid green. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. Openreach, which runs the UK’s digital network, is continuing its longstanding relationship with ADVA as it evolves its infrastructure to meet the bandwidth, timing and programmability needs of. Try new cable if needed. The phone stopped working, and. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. 46 Comments. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. Loose, cracked or missing manhole covers. 5 mm wire. Then a cable from the FTTP box goes into the WAN connector on the back of the router. 9mm core. At present, if a postcode is. B. Yes it is a monthly bill with everything on it, I just want to know if I can change the in-house cable as it's old. 0 LikesTo utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. There are a few things that make BT Openreach stand out from the competition. New BT customer. poles/wires/cabinets) or make a complaint about how we work carried out. You sound like my wife, she got all uppity when Openreach put a box outside our house. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. 00L) + ; 2x Mini. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Reply. The fixed price for moving the Master socket is just for that. After months of chasing Openreach and having BT FTTP broadband incorrectly subscribed to and then cancelled ( as it was not actually installed. I have lived here for 5. Can I remove Openreach box? Table of Contents Can I remove BT cable? Can I move my BT master socket myself? How do I remove an unused socket? How do you remove a. If you only have fibre to the cabinet and copper to your house, then water ingress may be an issue, but if you are losing your Internet, you need to report the broadband issue to BT. Residents in Stanstead, Suffolk have been left delighted after BT staff camouflaged the Openreach box Credit: East News Press Agency. Openreach ( BT) has today issued an update to their £15bn rollout of a new 1Gbps Fibre-to-the-Premises ( FTTP) broadband ISP network, which “ reformats the existing exchange areas already announced ” and adds 12 new locations (mostly in London) to their deployment plan – covering an additional 184,806 homes and businesses. I fear the day a box needs to be repaired or something and they will say 'min 3 weeks for any appointment' as they do now for even escalated issues. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. 3 070210 Covers 101A 071987 Bracket cable bearer No. Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. Deep Secret 1. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. Designed by westhill. I know that a "standard" proceedure will be. Previously, Openreach was owned by BT. Login. Next, you need to drill two holes in the wall where the Openreach master socket needs to be installed. Business, Economics, and Finance. if the whole 300m length is cumulatively not good for broadband, it won't. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. Reply. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. It's the council's land, if the council say it's ok, it's ok. If the PON light does not turn solid green:. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. 2 million in. We build and maintain the UK’s largest broadband network. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. #8. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. deleted. Should be near the telephone extension sockets on display. 9 February 2016 at 3:54PM. 12 per metre to £1. e. Make sure you give it enough time to power up before you try to connect to it again. 5 070211 Customer lead - in kit 061825 Bracket cable bearer No. Coronavirus: Delivery, installation and repair information >. This would mean moving the entry point about 2 - 2. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. When the Tel and Pon lights have stopped flashing and are. The ONT is the small box our engineer installed inside your home when we set up your service. Huawei EchoLife HG612 or ECI B-FOCuS) into an existing router. This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. Most telecommunications cable has a 0. 8. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Wait for the power light to come on and stop flashing. Fit the Duct 54/56 Swept Tee. Most telecommunications cable has a 0. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. Their responsibility terminates at their box - though it does include any cable from outside running to the box. Turn your broadband equipment off and then on again. So even if it is a blocked duct that still may be encouraging. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Consumers say: Talk about a, Broken landline. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. 9 February 2016 at 3:54PM. Or you can call Crimestoppers on 0800 555 111. PON flashing and LOS off. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. txt) or read online for free. Try a new cable if needed. Openreach ONT enclosures. Tall, dark & handsome. 10 Sep 2023 07:56 PM. Please wait for your modem to connect. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Damaged green cabinets or cabinets with open doors. Ultimately, the company plans to build full. A non-split socket will have the sockets and screws in the middle. 48 Comments. Full Fibre (Fibre to the Home): Check your wiring and set-up. Simply push the tool into each of the v-shaped connectors where the extension cable wires are located. Drilling. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. This person could be from your own provider or Openreach. Sky sent out an engineer and they texted to say it's fixed. If someone answers your question correctly please let other. Openreach ‘underground’ or wall mounted residential ‘kit’ generally is grey in colour , VM or the cable company’s that became VM tend to have green underground ducts and can have brown wall blocks, if the wall mounted equipment is brown it’s not likely to be Openreach, perhaps you can take a. If you’re still having problems try restarting your device. Re: Ont power cable. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. 12 per metre to £1. More than 650 service providers using the Openreach network. This is a small network termination point. Find out more. 3 or 4 Openreach visits. Its a private property and new build. In the past, we’ve talked quite a lot about. 5 million UK premises with FTTP by March 2021 (current build rate of c. Its lights should all glow a steady green. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. After the holes are drilled, you should attach the Openreach master socket. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. Openreach won’t fix our fault. . I found this out the hard way, early in my engineering career. “@OpenreachHelp I’ve had a broken ONT fibre box since 07th Jul. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. Openreach has 535 reviews (average rating 1. ”Openreach Land Line Exchange Closures 2023. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Latest from Openreach following an intervention is that the routing is wrong and they are "working hard" on fixing it whatever that means. The reason BT Openreach is special is because it took over the BT. It’s the 6. e. 17-08-2020 12:21 PM. It’s not just VM that would need to cable the area, but Openreach too, if it were an ISP that used OR that you wanted to use. Hi, The tree outside my house on the footpath is effecting my Broadband signal. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Thanks. 168. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. At present. If you’re using wi-fi, try a couple of devices. Issues I'm facing, the router shows a white light for the internet and all wifi bands are up and running however there is no internet access, i. NOTE: I only provide help on the forums and NOT via PM. New service: 07701407770. BT socket. . Both these items are used by BT Openreach, and are extremely robust. Lead-in duct which is the last few metres to a building, falls from £2. 09 Mar 2023 01:38 PM. The hyperoptic router and a genexis fiber twist box were already in place so I just followed their instructions over the phone to set it up quickly and it has been working fine since. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. Even if they use standard commands does the 3rd party ONT even support all the. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. I was just thankful for the brilliant broadband. Post 3 of 20 1,061 Views. BT Openreach issue a special tool and end-protectors for handling it. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. Router address - 192. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. Spine duct access was originally £1. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. The replacement master socket has two banks of connectors 1,2,3 and 4,5,6. We understand that not everyone is well-versed in cables and connections. Residents in a Peak District village have been unable to contact the outside world for three weeks since Storm Babet damaged an essential telecoms wire. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. The first thing to check is that there is 1 cable (with 8 individual wires) per outlet and that all the 8 wires appear to be connected. Firstly apologies if there is somewhere better for this. I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. An Openreach modem is a white box that looks. Consumers say: Talk about a, Broken landline. . No, only the lights mentioned - PON, POWER and PORT 1However, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Thu 5 Nov 2020 04. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. 17-08-2020 12:21 PM. Perhaps they want to replace the. If there isn't then they will offer you one and you can ask them how much to move the pole. Once that permission is granted, your address might be added to our plans. 16 per metre, now it is £0. Yes, this is mine. We want to. Fix a problem. We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. No problem inside the house. pdf), Text File (. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. We might be held up over permission from a private landowner, for example. There has been no update. Discover Openreach and what we do. BT Openreach. Pros: No pros, Broadband, Day r a joke. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. The box is used to join the external fibre cable with the internal fibre cable. If you want it moved you have to get BT to do it. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. . Instead of buying a new modem, I recommend you disable all the features on your current box. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. • Fit the double back box to the wall. Amount of compensation. 03-06-2021 01:20 PM. Equipment includes (see images above):. The cutting edge ‘25G PON’ technology, pioneered by Nokia, can deliver download speeds. 25,842. My issue is not with indentifying the problem, there's clearly a knackered connection somewhere. Now future firmware updates are also due to end. @Mark20 You will need to contact Sky to report this external fault. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. TEL 1: Digital voice customers can use this to plug in a telephone. g. Meanwhile the Openreach engineer has done the indoor part of the installation (apart from re-purposing the Hub of course) and terminated the fibre in the outside box ready for the incoming cable. (deleted) Sat 06-Nov-21 12:44:55. Find out who to contact if you have a problem with your phone or broadband,. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. #29. An Openreach modem is a white box that looks. Openreach has 536 reviews (average rating 1. Some dropwire (notably dropwire 12) has 0. Following pressure from MPs. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. BT socket. Fuming wall owner Ervin Xhafa, 35, was disgusted with the 4ft. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. It said: “The current Openreach model has served the UK very well resulting in high levels of investment, intense retail competition, very high levels of coverage and take up and low prices. He didn't even bother getting the Openreach modem out of the box or. Same outcome as many others. Step 2: Hub lights. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. The two trial locations will be in Lancs & Merseyside and Manchester. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. Broadband is self install, so if you have an existing master socket, then all you will need to do is to plug in the BT Smart Hub 2 when it arrives. Then wait for activation. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). BT Openreach issue a special tool and end-protectors for handling it. However until recently anybody who ordered an up to 40-80Mbps capable Fibre-to-the-Cabinet ( FTTC) “ fibre broadband ” service from their ISP was forced to access the service by plugging a separate Openreach VDSL Modem (e. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. He didn't even bother getting the Openreach modem out of the box or suggest using it. I had a fault on my line. Fix broadband problems in my new home. 10 Sep 2023 07:56 PM. Openreach modem dsl light off. Gently pull the wires so that you can remove the old jack. Unsuitable? Get updates;Published: 12 Dec 2022 12:27. As we recall Openreach has around 5,600 exchanges at. There is no law regarding your master. Thanks for the reply. If I provide tea and hobnobs would they release the cable and re. As usual, the public briefing on this. An engineer works at a Broadband cabinet by the side of the road. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. the engineer will install an Openreach modem on the inside. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). @Mark20 You will need to contact Sky to report this external fault. We'll kudo your comment to let you know we're acting on it. The two systems are entirely independent. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Repair appointment: 07701407771. 23-12-2018 1:46 PM. Posted by a Superuser, not a Sky employee. Some of the already occupied houses have openreach boxes fitted. It’s about what you say and how you say it. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. 75 miles from fibre cabinet. Re: New Fibre cable broken - no repair in three weeks.